{"xsrfToken":"f39ef299447cf9bb9fca9c81ca79417774bad4a3_lout","branding":{"id":"9","key":"hyp","name":"Hypercare","portalBaseUrl":"/servicedesk/customer/portal/9"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/00c8855d-8692-4c5f-8ef4-868ea595ab4f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyODIyZTEzYi02MDEzLTRhYTUtYTliMy1lNWRhMDdmMTU2YjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjAwYzg4NTVkLTg2OTItNGM1Zi04ZWY0LTg2OGVhNTk1YWI0ZiI6WyJyZWFkIl19LCJleHAiOjE3MzcxNzIyMjEsIm5iZiI6MTczNzE3MTYyMX0._IWrmpo0tG0n9-jyiLATJdf2ReRrt5O5vWhxKOYlLIg&client=2822e13b-6013-4aa5-a9b3-e5da07f156b9&mode=fit","logoId":"00c8855d-8692-4c5f-8ef4-868ea595ab4f","isLogoAvailable":true,"helpCenterTitle":"Helpdesk Service","sharedPortalName":"GTS Helpdesk Service","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Helpdesk Service","sharedPortalName":"GTS Helpdesk Service","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0a4a85","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/f99e279a-b6b2-4be8-becf-c4da95c51472/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyODIyZTEzYi02MDEzLTRhYTUtYTliMy1lNWRhMDdmMTU2YjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY5OWUyNzlhLWI2YjItNGJlOC1iZWNmLWM0ZGE5NWM1MTQ3MiI6WyJyZWFkIl19LCJleHAiOjE3MzcxNzIyMjEsIm5iZiI6MTczNzE3MTYyMX0.Vpnqo0Kh62DGFbnogsAxV5lWPgLyts2Hx7gocnQWBiU&client=2822e13b-6013-4aa5-a9b3-e5da07f156b9&height=300&mode=fit","bannerMediaApiFileId":"f99e279a-b6b2-4be8-becf-c4da95c51472","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"9","key":"hyp","projectId":10100,"serviceDeskId":9,"name":"Hypercare","description":"","portalBaseUrl":"/servicedesk/customer/portal/9","onlyPortal":false,"reqTypes":[{"id":"114","name":"Hypercare Issue Tracking Form","descriptionHtml":"","callToAction":"Hypercare Issue Tracking Form","introHtml":"<p>To facilitate a prompt and accurate response to your concerns, we would appreciate your cooperation in providing the following information.</p>","icon":10472,"iconUrl":"https://empowerteamsio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[23],"key":""}],"reqGroups":[{"id":23,"name":"Common Requests"}],"orderMapping":{"23":[114,98,99,101,105,106],"24":[98,102,104,106,113],"25":[99,100,101,110,111,112],"26":[102,105,107],"27":[105,106,107]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"6f80e49a-6dfc-3965-96d3-c3bc4fd2f41e","appLinkName":"","appLinkUrl":"","spaceKey":"HYP","spaceName":"Hypercare Northstar","spaceUrl":"","isServer":false},"labels":[],"projectKey":"HYP","serviceDeskId":9,"kbLinkDomainURLs":["https://empowerteamsio.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":9,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HYP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyODIyZTEzYi02MDEzLTRhYTUtYTliMy1lNWRhMDdmMTU2YjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzcxNzI4MjEsIm5iZiI6MTczNzE3MTYyMX0.T6vjp94CN2mNq_e26nFaz6XWWzxWab8xa2cwhDhhoK4","targetCollection":"upload-project-10100","endpointUrl":"https://api.media.atlassian.com","clientId":"2822e13b-6013-4aa5-a9b3-e5da07f156b9","tokenDurationInMins":20}},"reqCreate":{"id":114,"projectId":10100,"form":{"name":"Hypercare Issue Tracking Form","descriptionHtml":"","callToAction":"Hypercare Issue Tracking Form","intro":"<p>To facilitate a prompt and accurate response to your concerns, we would appreciate your cooperation in providing the following information.</p>","instructions":"","icon":10472,"iconUrl":"https://empowerteamsio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10336","fieldConfigId":"10509","label":"Employee Number","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10335","fieldConfigId":"10508","label":"Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10334","fieldConfigId":"10505","label":"Account / Client","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"datetime","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datetime","fieldId":"customfield_10337","fieldConfigId":"10510","label":"Date & Time of Incident","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10339","fieldConfigId":"10512","label":"Category","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"11638","label":"Log in","selected":false,"children":[]},{"value":"11639","label":"Clock in","selected":false,"children":[]},{"value":"11642","label":"Clock out","selected":false,"children":[]},{"value":"11640","label":"Talent: My Leave Balance","selected":false,"children":[]},{"value":"11641","label":"Certification","selected":false,"children":[]},{"value":"11643","label":"Talent: My Account","selected":false,"children":[]},{"value":"11644","label":"Talent: My Requests (List)","selected":false,"children":[]},{"value":"11645","label":"Talent: Requests Filing - Amendment","selected":false,"children":[]},{"value":"11646","label":"Talent: Requests Filing - Leave","selected":false,"children":[]},{"value":"11647","label":"Talent: Requests Filing - Overtime","selected":false,"children":[]},{"value":"11648","label":"Talent: Requests Filing - TOIL","selected":false,"children":[]},{"value":"11649","label":"Talent: Requests Filing - Change Shift","selected":false,"children":[]},{"value":"11650","label":"Talent: The Emapta Experience","selected":false,"children":[]},{"value":"11651","label":"Talent: Submit Feedback","selected":false,"children":[]},{"value":"11652","label":"Manager: Team Requests (List)","selected":false,"children":[]},{"value":"11653","label":"Manager: Team Requests (Filter)","selected":false,"children":[]},{"value":"11654","label":"Manager: Team Requests (Processing)","selected":false,"children":[]},{"value":"11655","label":"Processor: Leave Balance","selected":false,"children":[]},{"value":"11656","label":"Processor: Requests (List)","selected":false,"children":[]},{"value":"11657","label":"Processor: Requests (Processing)","selected":false,"children":[]},{"value":"11658","label":"My Attendance","selected":false,"children":[]},{"value":"11659","label":"Team Attendance","selected":false,"children":[]},{"value":"11660","label":"Manager: File on Behalf","selected":false,"children":[]},{"value":"11661","label":"Processor: File on Behalf","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Brief Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10243","fieldConfigId":"10389","label":"Device/Platform","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"11221","label":"Laptop","selected":false,"children":[]},{"value":"11222","label":"Desktop","selected":false,"children":[]},{"value":"11223","label":"Mobile","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10338","fieldConfigId":"10511","label":"Steps to Replicate","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Please upload screenshots of the error your are encountering","descriptionHtml":"<p>Please upload screenshots of the error your are encountering</p>","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/9/create/114","requestValidateBaseUrl":"/servicedesk/customer/portal/9/validate/114","calendarParams":{"firstDay":0,"date":"2025-01-18T11:40:22+0800","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"6f80e49a-6dfc-3965-96d3-c3bc4fd2f41e","appLinkName":"","appLinkUrl":"","spaceKey":"HYP","spaceName":"Hypercare Northstar","spaceUrl":"","isServer":false},"labels":[],"projectKey":"HYP","serviceDeskId":9,"kbLinkDomainURLs":["https://empowerteamsio.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":true,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyODIyZTEzYi02MDEzLTRhYTUtYTliMy1lNWRhMDdmMTU2YjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzcxNzI4MjIsIm5iZiI6MTczNzE3MTYyMn0.f6ETqaX3HhYTJHAzfPtW1fNa8s7NHUSuTMzbL2V6qws","targetCollection":"upload-project-10100","endpointUrl":"https://api.media.atlassian.com","clientId":"2822e13b-6013-4aa5-a9b3-e5da07f156b9","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}